At Eugénie Krüger Homeopathy, we take great care in preparing and packing your order. Due to the sensitive nature of homeopathic remedies and in accordance with health and safety standards, we do not accept returns or exchanges for change of mind once a remedy has left our clinic. Please choose carefully before placing your order.
We strongly recommend watching Eugénie’s free Homeopathy@Home Introductory Video to ensure you feel confident in your selections.
In accordance with the Australian Consumer Law, you are entitled to a remedy if:
We have sent the wrong item
The product arrives damaged due to a packaging error
In such cases, we will:
Replace the product at no cost to you or
Issue a refund (excluding original shipping costs, unless legally required)
Please note: We are not responsible for any damage that occurs during transit after dispatch, but we will always assess each case fairly. If there’s an issue, contact us within 5 business days of receiving your order at info@eugeniekruger.com.
Orders placed before 9am (Monday to Friday) are typically processed and dispatched the same day.
With over 2,000 remedies in stock, we may have what you’re looking for—even if it’s not listed online. Email us with your request.
